Shipping policy

Shipping Policy

Thank you for shopping with BACKSTAGE. We are committed to delivering your order as quickly and efficiently as possible.

Shipping Rates

Netherlands: Free shipping on all orders.
Europe: €7.95 shipping fee per order. Free for orders over €80.
International: please contact us at ... if you want to place an order.

Shipping costs are calculated and displayed at checkout before payment.

Processing Time

Orders are typically processed within 2-3 business days after payment has been received.

Orders placed during weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Netherlands: 2-3 business days
Europe: 3–7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or peak periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Delays and Lost Packages

While we do our best to ensure timely delivery, BACKSTAGE is not responsible for delays caused by shipping carriers, customs, weather conditions, or other unforeseen circumstances.

If you believe your package has been lost, please contact us at [your email address], and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

BACKSTAGE cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping costs resulting from incorrect address information may be charged to the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged package and product. We will review the issue and work towards an appropriate solution.